Kpi4d Privacy Policy – Personal Data Protection for Malaysian Users

This Privacy Policy is published by kpi4d ("we", "Platform", "kpi4d") and applies to all users who register, visit, or use the services on the website kpi4d.best and all associated subdomains and applications.

As an online entertainment platform operating in Malaysia, kpi4d understands how important user trust is. That trust begins with transparency about how we handle your personal information. This policy is designed to give you a clear and complete picture — not to obscure or conceal anything.

By registering for or using the kpi4d platform, you agree to the data collection and usage practices described in this Privacy Policy. This Policy should be read together with Terms & Conditions kpi4d for a full overview of how our platform operates.

Kpi4d collects your personal data through two main channels — information you provide directly when using the platform, and data collected automatically when you access our website.

Information you provide directly:

• Registration information: Username, an active Malaysian phone number, and your email address when you create a kpi4d account.
• Identity verification: Full name, identification card number (MyKad), date of birth, and residential address where required for KYC (Know Your Customer) verification purposes.
• Financial information: Details of the payment methods you use — such as the phone number linked to your Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or your FPX account number via Maybank2u or CIMB Clicks — for the purpose of processing deposits and withdrawals.
• Support communications: The contents of your conversations with the kpi4d support team via live chat, email, or any other communication channel.
• Gaming information: Records of your gaming activity, betting history, winnings, and transactions within your account.

Automatically collected information:

• Device data: Device type, operating system, phone model, and screen resolution.
• Network data: IP address, internet service provider (ISP) name, and approximate geographic location based on IP.
• Usage data: Pages visited, time spent, actions taken, and general usage patterns within the kpi4d platform.
• Cookie data: Information collected via cookies and tracking technologies as described in Section 6.

Kpi4d uses the personal data it collects for the following purposes, all of which are directly related to delivering a better platform experience to you:

Kpi4d will not use your data for any purpose beyond those stated above without obtaining fresh consent from you. If you no longer wish to receive marketing communications from kpi4d, you may unsubscribe at any time via the link in our emails or by contacting our support team.

Kpi4d does not sell or rent users' personal data to any third party for commercial purposes. That said, operating the platform requires us to share certain data with service providers who support our operations. All such data sharing is strictly limited to what is necessary.

Categories of third parties that may receive your data:

• Payment service providers: eWallet and internet banking providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and banks supporting FPX are required to receive the transaction details necessary to process your deposits and withdrawals. All such providers are subject to their own privacy policies and strict financial security standards.
• Game software providers: The Live Casino gaming platforms and table games we use may process your game session data to ensure the integrity of gameplay. This data is limited to the session information needed to run the game and does not include sensitive personal information.
• Technology service providers: Companies providing hosting, database, cybersecurity, and analytics services that we use to operate the platform. All such providers are bound by strict confidentiality agreements with kpi4d.
• Legal authorities: kpi4d may disclose user data to Malaysian authorities where required by law, court order, or in connection with investigations into financial crime or money laundering. Such disclosures are made upon verification of a valid request and within the scope permitted by law.

Kpi4d continuously invests in its security infrastructure to keep users' personal and financial data protected at all times. The following are the key security measures we have in place:

• 256-bit SSL Encryption: All communications between your device and kpi4d's servers are encrypted using the latest TLS protocols, ensuring that no third party can intercept your data in transit.
• Two-Factor Authentication (2FA): kpi4d offers two-factor authentication via SMS OTP for all accounts. We strongly encourage all users to enable this feature for added protection against unauthorised access.
• 24/7 Monitoring: Our systems are continuously monitored by a cybersecurity team to detect any suspicious activity or unauthorised access attempts.
• Internal Access Restrictions: Access to user data within the kpi4d organisation is restricted to staff who require it to perform their duties. All access is logged and audited on a regular basis.
• Regular Penetration Testing: kpi4d conducts regular security audits by independent third parties to identify and address any vulnerabilities in our systems before they can be exploited.
• Secure Data Backup: All data is backed up regularly to a secure location with full encryption, ensuring recovery is possible in the event of any unexpected incident.

While kpi4d takes all reasonable measures to protect your data, no system can guarantee absolute security. In the event of a security breach affecting your data, kpi4d will notify you within the timeframe required under Malaysian law and take immediate action to contain the damage.

Kpi4d uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit a website.

Types of cookies we use:

• Essential Cookies: Required for the platform to function properly — including maintaining your login session, remembering your betting wallet balance, and ensuring financial transactions run smoothly. These cookies cannot be disabled without affecting core platform functionality.
• Performance Cookies: Collects information on how users interact with the kpi4d platform — including the most frequently visited pages, response times, and error messages. This information is gathered anonymously and used to improve website performance.
• Functionality Cookies: Remembers preferences you have set, such as display language, interface theme, and other personal settings. These cookies improve the convenience of using the kpi4d platform from one session to the next.
• Analytics Cookies: Helps kpi4d understand overall platform usage patterns without identifying individual users. This data is used to inform product improvement and user experience decisions.

You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the kpi4d platform. For guidance on managing cookies in your browser, refer to your browser's help documentation.

Kpi4d retains your personal data for as long as necessary for the purposes set out in this Privacy Policy, or as required by Malaysian law.

Data retention guidelines at kpi4d:

• Active account data: Retained for as long as your account remains active and for a reasonable period thereafter for the purpose of resolving any disputes that may arise.
• Financial transaction records: Retained for a minimum of seven (7) years from the transaction date, in accordance with Malaysian financial and tax regulatory requirements.
• Support communication records: Retained for two (2) years after the resolution of the related issue, for reference and service improvement purposes.
• Security logs: Retained for twelve (12) months for fraud detection and security investigation purposes.
• Terminated account data: After an account is voluntarily closed, kpi4d will delete or anonymise personal data within 90 days, unless the data is required to be retained for legal reasons.

Once the applicable retention period expires, your data will be securely deleted or converted into an anonymised format that can no longer be linked to your identity. If you wish to request early deletion of your account and data, please contact the kpi4d support team — requests will be processed subject to any applicable legal retention obligations.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and kpi4d's Privacy Policy, you have the following rights regarding your personal data:

• Right to Access: You have the right to request and receive a copy of the personal data kpi4d holds about you. We will process such requests within 21 working days.
• Right to Rectification: If you find that the data we hold is inaccurate or incomplete, you have the right to request a correction. You can also update certain information directly through your kpi4d account settings.
• Right to Erasure: You may request the deletion of your personal data, subject to the legal retention obligations detailed in Section 7. Deletion requests will be assessed on a case-by-case basis.
• Right to Restrict Processing: In certain circumstances, you may request that kpi4d restrict how we process your data — for example, while a dispute regarding data accuracy is being resolved.
• Right to Withdraw Consent: If our processing of your data is based on your consent, you may withdraw that consent at any time. Withdrawing consent does not affect the validity of any processing that took place prior to the withdrawal.
• Right to Lodge a Complaint: If you believe kpi4d has violated your privacy rights, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.

To exercise any of the above rights, please contact the kpi4d privacy team by email at support@kpi4d.best or via live chat within the platform. We will process your request within the timeframe prescribed by law and will require identity verification before any action is taken.

The kpi4d platform is intended exclusively for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

Should we discover that we have collected data from a minor without appropriate consent verification, we will take immediate steps to delete that data and close the account in question. Age verification is conducted at registration, and periodic checks are carried out.

If you are a parent or guardian who has become aware that your child or ward has registered on kpi4d without permission, please contact us immediately at support@kpi4d.best so that we can take the appropriate action promptly.

The kpi4d platform may from time to time contain links or references to third-party websites — including payment service providers and business partner sites. These links are provided for your convenience only.

Kpi4d has no control over the content or privacy practices of third-party websites and is not responsible for their privacy policies. We encourage you to read the privacy policy of every website you visit outside the kpi4d platform, particularly those of any financial services or payment providers you use.

When you click a link that takes you away from the kpi4d platform, this Privacy Policy no longer applies. Any information you provide to external websites is subject to their own privacy policies.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how kpi4d handles your personal data, we encourage you to get in touch with us:

• Email: support@kpi4d.best — for privacy enquiries, data access requests, and formal complaints.
• Live Chat: Available 24/7 within the kpi4d platform — for general enquiries and immediate assistance in Bahasa Melayu.
• Response Time: we are committed to responding to all privacy-related enquiries within 48 business hours.

For complaints that cannot be resolved directly with kpi4d, you may contact the Department of Personal Data Protection Malaysia (JPDP) at www.pdp.gov.my for further guidance and assistance. JPDP contact details are available on their official website.

Kpi4d takes all privacy-related complaints seriously and will conduct a thorough internal investigation before providing a response. Where an investigation finds that this Privacy Policy has been breached, we will take immediate corrective action and inform you of the steps that have been taken.